Heidelberg. Although a good customer service is important or very important to most electricity customers (90 percent), every second (51 percent) would tolerate cuts if the price goes down. One in five (20 percent) even advocates holding on to nuclear power for cheaper electricity . This has resulted in a representative survey commissioned by the consumer portal Verivox.
News / Electricity
Picture: Electricity pylons Image: c JWS / fotolia.com / Text: Verivox
Power customers expect this from their provider
As the survey also found, eight out of ten consumers (78 percent) want fast response times from their provider. Sixty-two percent of respondents consider it important to be able to carry out simple contract matters, such as meter readings, online. For more than half (58 percent), good service also means that the electricity provider, unsolicited and independent, proposes a cheaper tariff (if available) from the product range. The young age group of 18 to 19-year-olds (64 percent) also wants comprehensive and individual advice.
These service faux pas resent electricity customers
As an absolute no-go, the majority (83 percent) feel that price increases and contract changes are hidden in e-mails, advertising brochures or long texts. Three quarters of respondents (74 percent) are also annoyed if they receive insufficient or misinformed information. Seven out of ten electricity customers (70 percent) are annoyed when employees treat them as unfriendly. Even for long waiting times at the telephone hotline 44 percent of respondents have no understanding.
Public ratings underestimated as a means of power
Good to know for the electricity providers: Poor customer service often has consequences, because the majority of electricity customers (63 percent) then look around for a new provider. Six out of ten consumers (60 percent) also complain directly to the company, while more than one in two (55 percent) share their negative experiences with family, friends and work colleagues. However, only one in ten (10 percent) would publish their anger about the company on social media.
To methodology
The representative survey data were determined online by the market research institute eResult in spring 2018. 1,000 people aged 18 to 59 years were interviewed.
エレクトロニクス産業は台湾で飛躍的発展を遂げ、台湾で最も電力多消費の産業となった。この発展には低い電気料金が寄与した。日本では同様なエレクトロニクス産業の発展は見られなかった。しかし近年になって、台湾の電力を取り巻く政治情勢は日本と類似してきた。すなわち、これまで電力供給を支えてきた原子力・石炭火力発電に対して反対運動が起きており、他方で温暖化対策として再生可能エネルギーが推進され、厳しい CO2 目標が設定された。これによって電力価格の高騰が懸念される。台湾はこの状況を解決し、エレクロトニクス産業の成長を続けられるであろうか。
>環境省は経済産業省と共同で、最新鋭の火力発電技術をまとめたBAT（Best Available Technology）を定期的に更新して発表している。最新のBATでは建設中・開発中の石炭火力にUSCを推奨して発電事業者に採用を促している（図6）。それに合致した計画に難色を示すのであれば、BATを策定する意味がなくなる。BATのあり方も見直しが必要だ。
IT mediaは何を言いたいのかな？お墨付きを与えるだけのBATの公表を止めろということなのかな？
環境省は経済産業省と共同で、最新鋭の火力発電技術をまとめたBAT（Best Available Technology）を定期的に更新して発表している。最新のBATでは建設中・開発中の石炭火力にUSCを推奨して発電事業者に採用を促している（図6）。それに合致した計画に難色を示すのであれば、BATを策定する意味がなくなる。BATのあり方も見直しが必要だ。
PARIS, Aug 2 (Reuters) - European power contracts for day-ahead delivery rose on Thursday, buoyed by forecasts for tight nuclear availability due to a prolonged heatwave, and increased consumption in France.
Hot weather makes it harder for nuclear plants to cool reactors, forcing some to cut output.
* French baseload spot power price for Friday delivery was up 7.3 percent at 63.85 euros ($74.14) a megawatt hour (MWh).
* The German contract rose 6.3 percent to 62.75 euros/MWh .
* Weather-related curtailment at France’s Bugey and St. Alban nuclear plant and an outage at the 1,300 megawatt (MW) Paluel 2 reactor were driving gains in spot prices, a trader said.
* EDF, which operates France’s 58 nuclear reactors, said on Wednesday that forecasts of high temperatures in the Rhone River could lead to the shutdown four nuclear reactors from Aug. 3.
* Grid operator RTE’s data showed on Thursday that production was reduced at the Bugey 3 reactor by 665 MW, while the 1,300 megawatt St. Alban facility 1 is expected to be offline until Aug. 4.
* In Germany, utility E.ON said its 1,486 MW Isar 2 reactor will go offline on Friday for repairs to a turbine part. Overall, less than three percent of German nuclear capacity is currently not operating.
* German wind power generation is also expected to slip by around 500 MW on Friday to 2 GW.
* On the demand side, French electricity consumption is expected to rise by 830 MW to 48.2 gigawatts (GW). Average temperatures were expected to rise by nearly 2 degrees Celsius, increasing demand for cooling.
* German demand on Friday is expected dip to 61 GW from 62.3 GW the previous day as businesses close ahead of the weekend.
* Along the year-ahead power curve, contracts for 2019 delivery fell, tracking a drop in carbon, coal and gas prices.
* The benchmark German Cal’19 year-ahead delivery contract dipped 0.6 percent to 43.75 euros/MWh.
* The French year-ahead contract was down 0.3 percent at 48.75 euros/MWh.
* European carbon permits for December 2018 expiry fell 0.7 percent to 17.65 euros a tonne.
* European delivery AP12 coal for import in 2019 slipped 1.4 percent to $84.30 a tonne close.
* In eastern Europe, Czech day-ahead spot, which mirrors the German position, gained 6.2 percent to 62.70 euros/MWh. The Czech year-ahead fell 0.6 percent to 45.10 euros/MWh.
