Heidelberg. Although a good customer service is important or very important to most electricity customers (90 percent), every second (51 percent) would tolerate cuts if the price goes down. One in five (20 percent) even advocates holding on to nuclear power for cheaper electricity . This has resulted in a representative survey commissioned by the consumer portal Verivox.
News / Electricity
Picture: Electricity pylons Image: c JWS / fotolia.com / Text: Verivox
Power customers expect this from their provider
As the survey also found, eight out of ten consumers (78 percent) want fast response times from their provider. Sixty-two percent of respondents consider it important to be able to carry out simple contract matters, such as meter readings, online. For more than half (58 percent), good service also means that the electricity provider, unsolicited and independent, proposes a cheaper tariff (if available) from the product range. The young age group of 18 to 19-year-olds (64 percent) also wants comprehensive and individual advice.
These service faux pas resent electricity customers
As an absolute no-go, the majority (83 percent) feel that price increases and contract changes are hidden in e-mails, advertising brochures or long texts. Three quarters of respondents (74 percent) are also annoyed if they receive insufficient or misinformed information. Seven out of ten electricity customers (70 percent) are annoyed when employees treat them as unfriendly. Even for long waiting times at the telephone hotline 44 percent of respondents have no understanding.
Public ratings underestimated as a means of power
Good to know for the electricity providers: Poor customer service often has consequences, because the majority of electricity customers (63 percent) then look around for a new provider. Six out of ten consumers (60 percent) also complain directly to the company, while more than one in two (55 percent) share their negative experiences with family, friends and work colleagues. However, only one in ten (10 percent) would publish their anger about the company on social media.
To methodology
The representative survey data were determined online by the market research institute eResult in spring 2018. 1,000 people aged 18 to 59 years were interviewed.
エレクトロニクス産業は台湾で飛躍的発展を遂げ、台湾で最も電力多消費の産業となった。この発展には低い電気料金が寄与した。日本では同様なエレクトロニクス産業の発展は見られなかった。しかし近年になって、台湾の電力を取り巻く政治情勢は日本と類似してきた。すなわち、これまで電力供給を支えてきた原子力・石炭火力発電に対して反対運動が起きており、他方で温暖化対策として再生可能エネルギーが推進され、厳しい CO2 目標が設定された。これによって電力価格の高騰が懸念される。台湾はこの状況を解決し、エレクロトニクス産業の成長を続けられるであろうか。
>環境省は経済産業省と共同で、最新鋭の火力発電技術をまとめたBAT（Best Available Technology）を定期的に更新して発表している。最新のBATでは建設中・開発中の石炭火力にUSCを推奨して発電事業者に採用を促している（図6）。それに合致した計画に難色を示すのであれば、BATを策定する意味がなくなる。BATのあり方も見直しが必要だ。
IT mediaは何を言いたいのかな？お墨付きを与えるだけのBATの公表を止めろということなのかな？
環境省は経済産業省と共同で、最新鋭の火力発電技術をまとめたBAT（Best Available Technology）を定期的に更新して発表している。最新のBATでは建設中・開発中の石炭火力にUSCを推奨して発電事業者に採用を促している（図6）。それに合致した計画に難色を示すのであれば、BATを策定する意味がなくなる。BATのあり方も見直しが必要だ。
PARIS, Aug 2 (Reuters) - European power contracts for day-ahead delivery rose on Thursday, buoyed by forecasts for tight nuclear availability due to a prolonged heatwave, and increased consumption in France.
Hot weather makes it harder for nuclear plants to cool reactors, forcing some to cut output.
* French baseload spot power price for Friday delivery was up 7.3 percent at 63.85 euros ($74.14) a megawatt hour (MWh).
* The German contract rose 6.3 percent to 62.75 euros/MWh .
* Weather-related curtailment at France’s Bugey and St. Alban nuclear plant and an outage at the 1,300 megawatt (MW) Paluel 2 reactor were driving gains in spot prices, a trader said.
* EDF, which operates France’s 58 nuclear reactors, said on Wednesday that forecasts of high temperatures in the Rhone River could lead to the shutdown four nuclear reactors from Aug. 3.
* Grid operator RTE’s data showed on Thursday that production was reduced at the Bugey 3 reactor by 665 MW, while the 1,300 megawatt St. Alban facility 1 is expected to be offline until Aug. 4.
* In Germany, utility E.ON said its 1,486 MW Isar 2 reactor will go offline on Friday for repairs to a turbine part. Overall, less than three percent of German nuclear capacity is currently not operating.
* German wind power generation is also expected to slip by around 500 MW on Friday to 2 GW.
* On the demand side, French electricity consumption is expected to rise by 830 MW to 48.2 gigawatts (GW). Average temperatures were expected to rise by nearly 2 degrees Celsius, increasing demand for cooling.
* German demand on Friday is expected dip to 61 GW from 62.3 GW the previous day as businesses close ahead of the weekend.
* Along the year-ahead power curve, contracts for 2019 delivery fell, tracking a drop in carbon, coal and gas prices.
* The benchmark German Cal’19 year-ahead delivery contract dipped 0.6 percent to 43.75 euros/MWh.
* The French year-ahead contract was down 0.3 percent at 48.75 euros/MWh.
* European carbon permits for December 2018 expiry fell 0.7 percent to 17.65 euros a tonne.
* European delivery AP12 coal for import in 2019 slipped 1.4 percent to $84.30 a tonne close.
* In eastern Europe, Czech day-ahead spot, which mirrors the German position, gained 6.2 percent to 62.70 euros/MWh. The Czech year-ahead fell 0.6 percent to 45.10 euros/MWh.
About 550 temporary pink slips are now permanent after Cameo Corp. announced plans to indefinitely suspend production at two of its temporarily shuttered uranium facilities in northern Saskatchewan.
Another 150 people working at the Saskatoon-based uranium miner’s head office are expected to lose their jobs in the coming days, Cameco announced late Wednesday afternoon.
The cuts, which leave Cameco with a single operating mine in Saskatchewan, are what Cameco CEO Tim Gitzel described as another “tough decision” in response to persistently weak uranium prices.
“We don’t know today, and we don’t want to speculate (on when the operations will restart), because we don’t want to put any false hope out. It could be a significant period of time,” Gitzel said.
Late last year, Postmedia News reported that the Saskatoon-based uranium miner planned to shut down its McArthur River mine and Key Lake mill for 10 months beginning in early 2018.
Those shutdowns are now “indeterminate” as the company takes what Gitzel described as “supply actions,” decisions meant to reduce the amount and boost the price of uranium on the market.
“Obviously, there’s excess uranium around the planet. We didn’t want to add to that, because that will just exacerbate the problem,” he said, adding that Cameco will also buy uranium to fill its contracts.
The layoffs are expected to cost Cameco up to $45 million in severance this year. Its flagship Cigar Lake mine in northern Saskatchewan is now the province’s sole operating uranium mine.
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Cameco is one of northern Saskatchewan’s most important businesses, particularly when it comes to employing Indigenous people, a point Energy and Resources Minister Bronwyn Eyre made in a statement issued Wednesday.
“Now more than ever, all levels of government need to be engaged on this important file to ensure market access for Saskatchewan’s natural resource industries, such as uranium,” Eyre said in the statement, hinting at the recent U.S. probe of uranium imports.
Cameco, which returned to the red this week by posting a $76-million loss on revenues totalling $333 million, has been cutting costs in the face of weak prices, sent plummeting by the 2011 Fukushima Daiichi nuclear disaster.
The company previously shut down its Rabbit Lake mine in northern Saskatchewan, at a cost of about 500 jobs, slashed about 120 jobs from its headquarters in Saskatoon and curtained its U.S. uranium production operations.
While the news release announcing the plans took a bleaker tone than previous statements, which have expressed confidence in its “lower-for-longer” strategy, Gitzel said Cameco is not exploring the possibility of a sale and remains confident in growing demand.
“We’re going to muscle our way through this. This is a tough day and some tough decisions but we think we’ve got some excellent assets. Right now, we’re better off leaving that Saskatchewan uranium in the ground and buying on the market to fill our contracts … It’s coming back, it’s just a question of when.”
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(Reuters) - California's power grid operator on Monday issued an alert to homes and businesses to conserve electricity on Tuesday and Wednesday when a heat wave is expected to blanket the state.
The California Independent System Operator (ISO), the grid operator, said it issued the so-called "Flex Alert" due to high temperatures across the western United States, reduced electricity imports into the state, tight natural gas supplies in Southern California and high wildfire risk.
The ISO's alert followed an earlier notice by Southern California Gas Co (SoCalGas), the gas utility for the southern part of the state.
SoCalGas issued a gas curtailment watch on Monday, notifying customers to be prepared to reduce gas use if needed, with power generators expected to burn more fuel this week than usual to keep air conditioners humming.
SoCalGas, a unit of California energy company Sempra Energy, said the watch would remain in effect until further notice.
High temperatures in Los Angeles were forecast to top 90 degrees Fahrenheit (32 Celsius) Monday-Friday with the mercury expected to reach 97 degrees on Wednesday, according to AccuWeather. The normal high in the city at this time of year is 84 degrees.
The ISO said consumers "can help avoid power interruptions" by turning off all unnecessary lights, using major appliances before 5 p.m. and after 9 p.m., and setting air conditioners to 78 degrees or higher.
Gas supplies are expected to remain tight in Southern California this summer and winter due to reduced availability from SoCalGas' Aliso Canyon storage facility in Los Angeles, following a massive leak between October 2015 and February 2016, and ongoing shutdowns of several pipelines.
SoCalGas projected gas demand would rise from 3.0 billion cubic feet per day (bcfd) on Monday to 3.1 bcfd on Tuesday and 3.2 bcfd on Wednesday and Thursday, while receipts of the fuel via pipelines into California would only total about 2.6 bcfd.
That means SoCalGas will have to tap storage fields to make up the difference, which could hurt the utility's ability to stockpile enough fuel to avoid curtailments for some power and industrial customers on the coldest days during the winter heating season.
State and federal agencies have projected SoCalGas will only be able to deliver about 3.6 bcfd from non-Aliso storage fields due to the Aliso limitations and pipeline outages, which has only occurred once in the summer in the past five years but is fairly common in the winter.
(Reporting by Scott DiSavino; editing by Jonathan Oatis and Susan Thomas)
