Response By Email (Jacob) (04/07/2014 07:58 PM)
Greetings fellow Adventurer!
Thank you for contacting The Elder Scrolls Online Team.
We apologize for this issue that you are experiencing but never Jyggalag's Order is here to assist you now! However, if you could assist us with a little bit more information so we can fully assist you with this issue. Are you getting any error message when trying to log into the game?
You can also find this information in our knowledge base, which we consistently update with any changes. Use the following link for the most up-to-date information regarding your question:
"I can not try to log into the game.
Because,my game account have been banned permanently.
It was written in your mail.
ttp://imgur.com/Zt4Xidm
But,you sent another e-mail before you informed me it.
ttp://imgur.com/fWzBRvz
I believed body of this email,so I purchased the game again.
However, I can not play game.
You gave me wrong information.
So, refund my money ,or reissue my keycode."
エラーメッセージは"Your login information was incorrect"
このエラーメッセージに対するトラブルシューティングは
・Repair the Game Launcher
・Disable Antivirus/Firewall
・Reboot the computer
・Reset the internet connection
だけど、どれも解消につながらない
これらに該当しないのを裏付けるように、ESOをやってる友人宅からもログインできなかったそうだ
Sorry for the delay in getting back to you, we have been very busy. Your account should now be up and running, I have corrected the issue causing your login problems.
If you are still having any issues or need help with anything else, just let me know.
Response By Email (Thomas) (04/19/2014 11:28 AM)
Greeting 名前,
After reviewing your case, we've lifted the ban on your account.
As it turns out, during the course of removing players that were exploiting a bug in the game,
we inadvertently banned the accounts of a number of players we now believe to be innocent.
We'd like to apologize for the inconvenience and thank you for filing an appeal.
As more players contacted us with appeals,
we were able to quickly identify the flaw in our process identify the innocent players (such as yourself) and we were able to lift the bans relatively quickly.
We've received your appeal to lift the suspension on your account, and we are currently looking into all circumstances that lead up to this event. We appreciate your patience while we look into this!
