Thank you for contacting the Guild Wars 2 Support Team.
Due to the fact that you used your real name as your display name, we will be able to change your display name as a one-time courtesy.
In order for us to do that, we ask that you provide us with your new preferred display name, spelled exactly as you wish it to appear in the game and on the forums.
Once you reply with a new name, we will go ahead and change your current display name to your desired display name.
If you get an email that appears to have come from us but which is suspicious in any way, you're probably being targeted by a phishing scam. Phishing is a technique used to get people to reveal their personal information, such as passwords or account names. Phishing emails often include links to sites which install viruses, keyloggers, or other malicious software. NEVER click a link in a suspicious email. For more information about phishing and how to protect yourself, please see this forum thread.
If you get an email that appears to have come from us but which is suspicious in any way, you're probably being targeted by a phishing scam. Phishing is a technique used to get people to reveal their personal information, such as passwords or account names. Phishing emails often include links to sites which install viruses, keyloggers, or other malicious software. NEVER click a link in a suspicious email. For more information about phishing and how to protect yourself, please see this forum thread.
This Guild Wars 2 game account was permanently closed as a result of a chargeback that was processed by the issuer of the credit or debit card that was used in the transaction where the code or Guild Wars 2 Gems was purchased. The owner of the credit or debit card contacted the issuer stating that the transaction was made without their permission. Upon review, the issuer returned the money to the owner of the credit or debit card resulting in a chargeback.
Our decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that NCsoft incurs as a result of the chargeback.
The issuer of the card will only process a chargeback if the credit card owner has already attempted to resolve the billing dispute with the company making the transaction without success.
Please be aware that NCsoft support has no record of any requests for assistance regarding billing issues from either the owner of the credit card or the person who created this game account prior to the credit card dispute.
If you wish to access the Guild Wars 2 service in the future, you will be required to purchase a new Guild Wars 2 Serial Code and create a new game account using a new e-mail address.
There is no further assistance we can provide for this issue. Further replies may not receive a response.
If you wish to access the Guild Wars 2 service in the future, you will be required to purchase a new Guild Wars 2 Serial Code and create a new game account using a new e-mail address
GW2にアクセスしたかったら新しくアカウントを作り直してシリアルコードを買え。
There is no further assistance we can provide for this issue. Further replies may not receive a response.
これ以上のいかなる返答、支援はいたしませんので悪しからず。
issuer of the credit or debit card that was used in the transaction where the code or Guild Wars 2 Gems was purchased.
GEM買い過ぎで詐欺に使われているから利用者の安全の為に停止というパターンなのかもしれないが
一度に大量に現金でGEMを買い漁った経験はありますか？
