Dear EA privacy escalations contact (copy to Consumer):
TRUSTe has received an appeal from the complainant (please see attachment). TRUSTe is reopening this ticket to request further reply from EA, including response to the allegation pertaining to Bonnie “Mesanna” Armstrong and that person's connection to EA.
Please respond within 10 business days. NOTE: Your reply via this mechanism will be seen by the complainant and TRUSTe. If you have any questions you would like to review by phone with TRUSTe, please let us know.